November 25, 2019 View in browser
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Travel Megatrends 2020: Join Us at 6 Events Around the World

New year, new trends. In this case, Megatrends. Join us at events on three continents in December and January to learn about the forces shaping the business of travel in 2020.

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Executive Q&A: IBM's Dee Waddell on How Technology Must Converge to Deliver a Seamless Airline Experience
Sponsored by IBM

For airlines to deliver a seamless passenger experience, technology, people, and systems must connect on the back end.

Marriott’s Mission: Make W Hotels Cool Again

W Hotels were once the hottest hangouts in town but two decades after its creation, it has been overshadowed by its younger competitors. Marriott inherited the W Hotel brand when it bought Starwood in 2016. Now it's up to Marriott to make the W brand shine again.

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Airbnb Chief Operating Officer to Leave Her Post on the Cusp of Going Public in 2020

It's all about its anticipated public offering at Airbnb these days. Shore up the plethora of safety issues, make peace with regulators, and bring in seasoned operational executives that the Wall Street crowd will look favorably upon. Was Belinda Johnson a casualty in that push?

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Philippine Airlines Tackles Tricky Customer Service Balance Between Robots and Humans

So is chatting with Chatbot Charlie an improved experience over Human Charlie? With more airlines undergoing digital transformations, sadly so, especially for call center workers.

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Speaker Spotlight: Meet Vacasa's Chief Legal Officer Lisa Jurinka

At Skift Short-Term Rental Summit, you'll hear from the top industry executives as they discuss the short-term rental ecosystem. Don't miss our session with Vacasa Chief Legal Officer Lisa Jurinka as she shares her thoughts on regulators and the fast-evolving sector. Tickets are sold out, but you can still tune in via our live stream. Register today!

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Los Angeles Tourism Invests in India With Influencer Campaigns

Indians are keen to travel to Los Angeles — that much is clear. But the city's destination marketer is looking for ways to ensure that Indian visitors don't just show up but know how to get the most out of the sprawling city.

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Airbnb Tests Teaming With Google’s Vacation Rental Business in the U.S.

Airbnb has intensified its testing of Google's vacation rentals business. Does this mean Airbnb will fall down a rabbit hole of Google dependence? Not necessarily. Romances can be so fleeting.

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UK’s Wild Frontiers Buys U.S. Adventure Operator Myths & Mountains as Asia Demand Rises

In the post-experiences world, one sector that will keep thriving is niche adventure tour operators that really know what they are talking about. They take clients backstage to explore exotic places and leave little footprint — but deposit lots of dollars in local communities.

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Airline Weekly Podcast: What's the Deal With Air India?

In this week's edition of the Skift Airline Weekly Lounge podcast, the Indian government now says it wants to sell 100 percent of the state-owned carrier, but who will buy it? The beleaguered airline is notoriously saddled with debt and has a restive labor force. Airline Weekly Senior Analyst Jay Shabat noted that Air India actually has some strengths and assets that a would-be buyer could find attractive.

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Check In, Check Out Anytime You’d Like at These Hotels

The latest perk hotels are offering guests: flexible check-in and checkout. Some charge a fee. But some are granting it for free. It's an interesting play to attract more loyal customers who will book directly with the hotels and not with online travel agencies.

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Booking Holdings and Expedia in Arms Race to Deliver the Connected Trip

From the wishful thinking and hype of years ago, the connected trip is beginning to draw real investment and become a thing. It will take a very extended period of time to make it a more meaningful development. In that faraway horizon, will there indeed be any differentiation among the leading providers?

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Is Singapore’s New Hotel Guest Authentication Just Creepy Surveillance?

Self check-in by facial recognition at hotels is unlikely to be an industrywide reality anytime soon in Singapore — and that's not exactly bad news.

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