Eventually, we will all communicate with brands through chatbots powered by artificial intelligence that understand our whims and wants better than we do. That's not some dystopian vision where we lose free will. It's more about improving how we connect to information aligned with our interests using virtual assistants.
The rise of chatbots is disrupting meeting and event design in 2017. SXSW, IMEX, BizBash and others rolled out artificial intelligence-powered bots this year to increase engagement both pre-event and around the clock.
“We really focus on trying to give people a human experience, so we talk a lot about conversation design,” says Kristi Colleran, co-founder of Sciensio, which produced the new chat platforms for IMEX and BizBash. “We want you to feel like you’re talking to a human but know you’re talking to a bot.”
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