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People who want to select a non-smoking room are shown options at most booking sites. The industry needs to be just as helpful for travelers with specific needs for mobility, hearing, or visual challenges. Thankfully several online booking sites are trying to help.

Accor is walking on thin ice with its most lucrative customers as it merges together the loyalty programs of Accor, Fairmont, Raffles, and Swissôtel. So far, the integration has been nearly flawless.

The big global travel management companies have pivoted to become more like technology companies in recent years. Despite the usual bromides about innovation and user experience, they're unlikely to invest in voice-powered automation right now. Personalization needs to come first.

A lack of adequate planning and misleading marketing can help ruin an event. Don't do these things.

Too often, including women in an event comes off as an unwelcome form of tokenism. Here are some examples of organizations that are doing it right.

Snapchat and Instagram have been the leaders in augmented reality on social networks, and now Facebook itself wants a piece of the growing pie.