Travel agents are still a key part of the travel ecosystem, especially at the luxury end of the market with consumers happy to outsource their travel planning to professionals.
Underscoring their importance are the many ways luxury travel companies — especially hotels and tour operators — are willing to accommodate agents.
Hotels offer benefits such as early check-in and late checkout for clients, as well as fast-track upgrades, while tour operator Abercrombie & Kent holds a biennial get-together for its best performing agents.
The internet may have revolutionized travel retailing, but for some parts of the industry, the human touch remains crucial.
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