The travel agent is dead. Long live travel advisors.
Yes, they might not be as ubiquitous as they once were, but agents, or advisors (as various people are now calling them), have managed to carve out new niches despite advances in technology.
As we heard at Skift Global Forum, this tends to be at the luxury end of the market as those with money to spend are happier to splash more cash on their complicated vacation needs.
Part of the success story comes from changes at the top of key organizations such as at the recently renamed American Society of Travel Advisors, as my colleague Dennis Schaal found out.
The travel advisor community may have weathered the internet storm, but the question is now: Where does it go from here?
For feedback or news tips, reach out via email at pw@skift.com or tweet me @paddywhyte.