February 7, 2019 View in browser
Top Stories
Trivago Courts Booking’s Wrath in Move to Boost Repeat Customers

Uh-oh. Trivago changed its user interface again. Last time it did this, it referred fewer customers to some advertisers and prompted Booking Holdings to pull back from advertising on it. Trivago is betting that Booking won't retaliate for this new effort. Daring!

Windstar Eyes the Future of Cruising With a Major Renovation Project
Sponsored by Windstar Cruises

Travel providers need to step up the experiences they offer to compete in an increasingly crowded market –– and those in the cruise sector are no exception. With the recent announcement that it's overhauling three of its ships, Windstar Cruises is one example of a cruise brand that realizes this.

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Expedia and Booking Agree to Changes on Search After UK Investigation

Understandably, Expedia and Booking are both trying to spin this in their favor as much as possible but it seems like a big win for the UK's competition regulator. We'll have to keep an eye on how much it really changes things and whether other countries follow up.


Spirit Airlines Gets Boost From Dynamic Pricing on Carry-Ons to Bottled Water

Almost everything is improving at Spirit Airlines. Its on-time performance is getting better, and customer satisfaction is rising, according to the airline. More importantly for investors, ancillary revenue is up. Can the good times last?


Disney Doesn’t Plan to Spend a Fortune Promoting New Star Wars Attractions

Disney's CEO seems to expect the company's upcoming Star Wars lands to basically sell themselves. He's probably right, but we still expect to hear plenty about Galaxy's Edge in the coming months.


Why Does Travelzoo Have a Big China Problem?

The company has been hoping for a turnaround in Asia Pacific for years now, but so far business in the region is weak. If trade tensions continue to squeeze the company, will progress get even slower?

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U.S. Travel Predicts Strong Biz Travel Growth

Although leisure travel growth will probably slow this year, business travel will continue to pick up. This is good news for those who suspect a recession is on the way.


Oneworld Stays Cool on China Southern Joining Alliance

Oneworld executives don't seem too keen on China Southern joining the alliance any time soon, but as an alternative, the Chinese carrier may be able to join as a Connect partner. For Oneworld passengers, that will at least extend loyalty benefits to connecting flights.


Government Shutdown Caused Serious Pain for Meeting Planners

It's nearly impossible to get a final tally of the shutdown's impact but it's safe to say the meeting industry was harmed. Now, experts advise planners to take caution.


How Smart Are Airlines With Upselling?

We're often told that travel brands will soon know what we want to buy before we do. But few airlines are anywhere near that level.


Virgin Australia Appoints Tourism Veteran as New CEO

All eyes are on Virgin Australia's new CEO, Paul Scurrah, to see if he can stem the losses and lead the airline into profitability. Scurrah inherits a very different airline from the one John Borghetti joined eight years ago, but shareholders are keen to see profits and a return on their investment.

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American Airlines Warns One of Its Regional Airlines to Improve

U.S. regional airline Mesa Air Group has a relentless focus on costs. But with major carriers trying to increase their customer satisfaction scores, Mesa will need to raise its reliability to win and retain business.


United Threatens to Cut Access to Flights Departing After September, Expedia Alleges

Is this all just posturing in negotiations between United and Expedia? It certainly could be but filing a lawsuit about it while a contract is in place takes things to a new level.


Oyo Enters the U.S. Budget Hotel Market

Oyo has a seductive model of renovating budget hotels, running them efficiently through technology, and marketing them directly to consumers. But the startup risks imperial overreach by entering markets like the U.S. that differ significantly from its core markets in India and China.

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