November 30, 2017 View in browser

Note From the Editor

Well, there's bad news, and then there is bad news. First, the latest visitor arrival statistics for the United States show a significant downturn from January through June, which just so happens to coincide with the Trump presidency and all of the anti-foreigner rhetoric and policies emanating from the White House.

Second, American Airlines blames a computer glitch for the fact that it hasn't scheduled enough pilots to fly its planes over the upcoming holiday period in December. We knew there might be a looming pilot shortage in coming years, but we didn't figure it would revolve around scheduling miscues like this one.
What It's Like to Run a Kitchen in the Middle of Nowhere [SPONSORED]
Sponsored by JWU Online
McMurdo Station is a U.S. research center in Antarctica that houses the largest community on the continent—the population swells to over 1,000 in the summer—and a lot of logistics go into feeding employees literally in the middle of nowhere.
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SkiftX Webinar Dec 12: Reimagining Industry Thought Leadership In an Age of Storytelling
On Dec 12, SkiftX will be hosting a webinar that examines changing landscape of B2B content marketing and thought leadership, with actionable research-based insights provided by executives from SkiftX and Edelman. Sign up now.

Trump Slump Means U.S. Tourism Is Losing Visitors From Its Most Important Markets
The Trump slump is not only real; it's worse than anticipated. The much-coveted Chinese travelers, for instance, are looking to travel elsewhere for now.

American Airlines Potential Holiday Pilot Shortage, Explained
Let's hope American Airlines can find enough pilots willing to fly extra in December. Otherwise, it will be a mess for customers.

Skift Podcast: Finding Solutions for the Overtourism Dilemma
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Video: How Meeting Planners Are Tapping Into Tucson [SPONSORED]
Sponsored by Visit Tucson
Through injecting its rich culinary roots into local hotels and connecting planners into its creative downtown scene, Tucson is a case study for how destination marketers can help meeting planners realize the creative potential of a city by amplifying its unique assets beyond the convention center.
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eDreams Claims Being Transparent Is Actually Good Business
Who'd have thought not annoying your customers was good for business? On the other hand, the supposed turnaround just happens to fit in nicely with a potential sales process.

Meetings and Events Technology Alone Can’t Solve Accessibility Challenges
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Southwest Takes Customer Service Seriously — Airline Innovation Report
When something goes wrong on a flight, Southwest tries to be proactive in communicating with customers. Is this the right approach? Or should Southwest wait until passengers complain?
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Google Hotels Revamps Mobile Features as Its Ambitions Expand
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Marriott Edges Out Hyatt for Top Honors in J.D. Power’s Hotel Loyalty Survey
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Airbnb Makes Good on Startup Acquisition With Launch of Split Payments for Group Travel
For anyone who's ever had to wrangle a payment from a friend for a trip, this new Airbnb payments feature is a very welcome early holiday present.
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