November 24, 2018 View in browser

Editor's Note

Former elite members of the Starwood Preferred Guest loyalty program feel that Marriott has lost that loving feeling when they arrive at the hotel. Business of Loyalty Editor Grant Martin interviewed a handful of these super-travelers, and that was their unanimous take on the Marriott-Starwood loyalty program merger. They just are not getting the pampering that they once did. It appears as though Marriott still has a lot of work to do that goes beyond the mere tech details.

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