Several of our stories this week revolve around the promise of travel in its most aspirational forms and in services unfulfilled. If you think the real action at the airport is plane-watching, then read about a new SAS video that captures the emotion of sometimes life-changing moments when families and other loved ones get reunited at the Customs exit.
Then there's Virgin Voyages, which pledges to its future cruise passengers that it won't nickel and dime them on food charges, and will ban the traditional buffet. Meanwhile, American Airlines has removed Gogo Wi-Fi from more than 500 planes because a simple promise — functional onboard connectivity — was often missing in action. Sometimes you win, sometimes you lose.
