Note From the Editor
If you are lucky enough to be spending this holiday weekend at a hotel in a vacation destination or around the corner from family for a visit, the lobby may have a more communal feel than it might have in years past, or perhaps there isn't even a traditional hotel front desk at all. While guests' expectations about their interactions with the hotel and staff may be changing, behind the scenes hoteliers are scurrying to keep up with changing customer behaviors and the potpourri of technology systems to make it all happen. Travel Tech Editor Sean O'Neill took a look at the evolution of the hotel front desk. So kick back, order some room service (if your hotel still has it), and enjoy the read. O'Neill did all the hard work.